Desjardins members are now able to access their accounts by using voice commands in English or French.
The service, available to users with devices powered by the Google Assistant, will enable them to check their latest transactions and credit card balance. To access their accounts, users will have to provide a four-digit security code.
“We’re pleased to be one of the first financial institutions in the country to offer such advanced voice assistant features,” said Desjardins president and CEO Guy Cormier. “It’s another innovative way for our members and clients to interact with us, and another way our digital shift is delivering real solutions for them.
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“This is a recent development, not needing a keyboard to interact with your devices. We’re very proud of what our teams have achieved with this feature, which we can now build on to create a whole range of new services.”
With assets of CA $295.5bn, Desjardins is the largest federation of credit unions in North America. The group reported surplus earnings before member dividends of CA $2.33bn (£1.33bn) in 2018, up 8.14% on the previous year.
Voice-activated consumer banking has been a growing trend since it was first introduced in 2014. Consumers use voice for 20% of their Google searches now, with the figure expected to increase to 50% within the next years.
